Examples of Waste

Examples of Wastes:

Centrelink

In April 2023 I had to update my address with Centrelink, the My.Gov website refused to do it and the Centrelink website said there are pending updates and to contact us. Their Phone contact did not have a callback service nor did it give the length of waiting time. This meant customers needed to WAIT on their phones for an unknown amount of time, removing the ability to do anything away from that phone until the call was completed. Considerable productivity loss for Australia.